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Troubleshooting

Sometimes things go wrong with frying, that’s why we’ve created our very own troubleshooting guide to help solve those issues and get you back on track.

Select the problem you’re having and let our guide help you find the right solution.

My oil is solidifying

BR43279 AAK FS Prep Troubleshooting icons for Prep App solidifying

Is your oil stored in a cold area?

BR43279 AAK FS Prep Stored in a cool area icon

Recommended Solution

Simply letting the oil sit at room temperature will allow it to solidify.

Restart

Is your oil stored in a consistently warm location in the kitchen?

BR43279 AAK FS Prep Stored in a warm area icon

Recommended Solution

We recommend you try the warm water bath method

Simply letting the oil sit at room temperature will allow it to solidify.

Restart